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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Ron Ellis

November 25, 2024

5  out of  5
rating by Ron Ellis
"Very helpful and knowledgeable!"
We responded:
"Thank you so much Ron! It is our pleasure!"
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Joe Cherry

November 14, 2024

5  out of  5
rating by Joe Cherry
"I have been doing business with Vanessa Brown and her State Farm Insurance agency for 20 years. She and her team are always friendly and responsive to my needs and request. If you’re looking for a great agent I would highly recommend them!"
We responded:
"Joe we are honored by your positive feedback! We look forward to continuing to provide you with great service & taking care of your family! If there is anything else we can do for your insurance needs, just let us know! "
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Tyler Keith

November 8, 2024

5  out of  5
rating by Tyler Keith
"Very helpful on informing you for your policies."
We responded:
"Thank you Tyler! We love helping people understand their insurance!"
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Brian Mason

October 22, 2024

5  out of  5
rating by Brian Mason
"Vanessa’s team was very helpful with a claim that was taking a little longer than expected. They took over and made inquiries for me so that I did not have to. The extra help was much appreciated!"
We responded:
"Wonderful Brian thank you for the compliment! That's what we're here for - to help!"
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Rodney Oliver

September 27, 2024

5  out of  5
rating by Rodney Oliver
"Very pleasant and willing to explain every question that I had"
We responded:
"Thank you Rodney! We love taking care of your insurance needs!"
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Lhyza Lawrence

September 19, 2024

5  out of  5
rating by Lhyza Lawrence
"Vanessa and her team are very helpful. I've been with Vanessa since my son was 3 yrs old & now his 18. I don't think I will find any other insurance agent other than Vanessa. Highly recommended!"
We responded:
"Thank you so much Lhyza! We have loved being there with your family throughout the years! It has been a privilege and we're looking forward to many more years!"
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d. banks

September 15, 2024

5  out of  5
rating by d. banks
"Kayla is great. Followed up as planned . Answered all questions. Don’t lose her ."
We responded:
"Great! Yes Kayla is wonderful! Thank you so much for letting us help you with your insurance!"
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Rebecca Carico

September 13, 2024

5  out of  5
rating by Rebecca Carico
"We had known for a while that we were under insured and were frustrated with not having an agent, that we knew of, assigned to us anymore. So there was no one checking on us and advising us anymore like they did 20 years ago. Vanessa Brown and her team- Kylie , Jamie and Kayla brought us into the office and discussed with us what we had and what we really needed and what they could do for us. They were friendly, informative and made us feel like family to their office. We made the jump and feel at ease with what we now have covering our home and automobiles. We actually now have more coverage and they saved us money! I don’t know why we waited so long to do this; but I am thrilled we did. I now feel like I have a name and a face ( actually several names and faces) that I can call on for any questions or concerns. I can phone their office and talk to someone local, that I know, and be assured they will take care of me and my family. My mother even switched to them for her car and saved over 1500.00 a year and has more coverage than she did. It is definitely worth giving them a call and getting a quote. I am so glad that we did!"
We responded:
"Rebecca thank you for the review! It is our true pleasure to take great care of you and make sure that your family is properly insured. We love educating people about insurance so that you can make informed decisions about your Auto & Home insurance. Thank you again!"
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Doug Reynolds

September 12, 2024

5  out of  5
rating by Doug Reynolds
"Everyone in the office is very nice Kayla went above and beyond her typical job and very attentive to the insurance coverages I needed. Vanessa was hands on the transition I made with my insurances. They are a good neighbor."
We responded:
"Thank you Doug! We are honored that you chose us to help you with your insurance needs!"
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Bill Hardin

September 11, 2024

5  out of  5
rating by Bill Hardin
"Kiley is the ultimate customer service person, state farm is blessed to have here there working with their customers, she went the extra 10 miles for me to get my claim settled, if i owned a busness, i would steal her for my busness"
We responded:
"Aww thank you Bill! Don't try to steal her! LOL She is wonderful! We really appreciate you and glad we could help you with your Geico claim!"
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Derrick Golden

August 15, 2024

5  out of  5
rating by Derrick Golden
"Vanessa Brown - State Farm did an awesome job in assisting me with procuring renters insurance for my daughter. I needed a quick turn around with getting this handled, and Kayla Whittenburg did an exceptional job in walking me through the process and providing the necessary documentation. Kayla provided superior customer service, and continued to confirm for me why I use State Farm for all of my insurance needs. Thank you Vanessa Brown - State Farm and Kayla!!!"
We responded:
"Thank you so much Derrick! I'm glad we could help you with your Renters! It is truly our pleasure! "
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Peyton Wakham

July 29, 2024

5  out of  5
rating by Peyton Wakham
"Vanessa was super pleasant and easy to talk to. She listened to my concerns and answered every question I had quickly and succinctly. I’d recommend Vanessa Brown if you’re looking for insurance!"
We responded:
"Thank you so much Peyton! We are looking forward to taking great care of your insurance!"
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Sandrean Lashley

July 19, 2024

5  out of  5
rating by Sandrean Lashley
"Vanessa Brown and her representative are a pleasure to work with. For all the years Vanessa and her team has worked with me, they have been very helpful, courteous, professional, knowledgeable and supportive. I’ve always felt that they are looking out for my best, by making sure I have the right coverage for my home and vehicle, and making sure I have the best rates. What makes them stand out even more is the personal aspect. They greet you by name and you can hear the smile in their voices. That is what I call great customer relations and service. I would recommend this team to anyone looking for an insurance representative here in Knoxville."
We responded:
"Sandrean - thank you so much for the kind words! We really appreciate you and your business. You are a pleasure to work with! Thank you again for trusting us with your auto and home insurance!"
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william shepherd

June 13, 2024

5  out of  5
rating by william shepherd
"State farm is always been there for me and Vanessa has already done more than she should have to help me get things accomplished with my problems with my car I'm so glad to have them on my side."
We responded:
"Thank you so much Will! We love helping & we appreciate your trust in us for your insurance!"
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james ingle

June 12, 2024

5  out of  5
rating by james ingle
"I have had the privilege of doing business with Vanessa and her staff for at least 15 years. And had 4 or 5 claims in that time the Professionalism.and speed in which they handled things has always impressed me and my family. Her staff is as friendly as if you where Dealing with an old friend. I can Honestly say when it comes to Vanessa brown's State Farm.they truly are like a good Neighbor as well as always being there for me"
We responded:
"Jimmy thank you so much for your kind words! We are so privileged to take care of you and your family's insurance needs! Thank you again!"
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Lisa Misosky

May 10, 2024

5  out of  5
rating by Lisa Misosky
"We’ve been with Vanessa for close to 20 years. Continued excellence in service and caring! Honestly, the absolute BEST experience overall with any insurance agency. Needs and questions met quickly and with compassion. A+++! Thank you all!"
We responded:
"Thank you Lisa! We love you & Cat! It is our pleasure to take care of your insurance! And we love Southland Books & Cafe!"
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Lois Luthenauer

April 11, 2024

5  out of  5
rating by Lois Luthenauer
"Ten star office, if it would let me. Vanessa's office was great during the sale of our home and purchase of a new house. Oh, and did I mention this was right after I married! Vanessa helped us organize all the insurance, combine households, and reviewed our life insurance and made sure everything was in order. I've been with Vanessa's office for more than fifteen years, and a lifelong State Farm customer. I highly recommend Vanessa Brown and State Farm."
We responded:
"Thank you so much Lois! We are so happy for you & Bob! Thank you for the compliment! It is our true pleasure to take care of you!"
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Joseph Thrift

April 4, 2024

5  out of  5
rating by Joseph Thrift
"Very friendly staff. Jamie was patient and explained the benefits of different kinds of Life insurance to me. I would recommend them to anyone needing quotes or guidance with insurance"
We responded:
"Wonderful! So glad we could help you with your Life Insurance Joseph! We appreciate you! "
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Kendra Martin

April 4, 2024

5  out of  5
rating by Kendra Martin
"Called in for renters insurance, 1st spoke with Angela who was very polite and assisted with getting me connected with Kayla. Kayla was very outgoing and helpful and helped me correctly go through the process of adding my landlord to my plan. Kayla even went beyond and made an outbound call to my landlord to make sure everything was correctly input! Great service !!"
We responded:
"Thank you so much! I'm so glad we could help you with your Renter's insurance!"
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John Shaw

February 8, 2024

5  out of  5
rating by John Shaw
"Punctual; knowledgeable; thorough; very good service."
We responded:
"Thank you so much Dr. Shaw! We are so happy you joined our State Farm family & allowed us to take care of your insurance!"
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Brad Nance

January 11, 2024

5  out of  5
rating by Brad Nance
"Vanessa is the best! She has taken care of my family for 18 years."
We responded:
"Aww thank you Brad! It has been a pleasure taking care of you & your family! We're here to help anytime! "
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MJ Johnson

January 8, 2024

5  out of  5
rating by MJ Johnson
"We came to Vanessa Brown from a S.F. agent that we had no confidence in their skills. We are thankful for Vanessa and team who seem to be on top of their game. They are friendly and know how to use the technology that State Farm provides."
We responded:
"Thank you so much Melody. We will take great care of you!"
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Mitchell Gregory

January 4, 2024

5  out of  5
rating by Mitchell Gregory
"Everyone is very knowledgeable and helpful!"
We responded:
"Thank you so much Mitchell! It's our pleasure to take care of your insurance!"
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Tamara VanDervort

November 2, 2023

5  out of  5
rating by Tamara VanDervort
"I have been with Vanessa Brown for 20 years or so and it has honestly never crossed my mind to go elsewhere. She is so very easy to talk to, it feels like talking to family. Very knowledgeable and thorough with any questions you might have. And in the event of unfortunate life events, I was so appreciative of her help and support. The office staff is great also, very attentive and friendly. You really can't go wrong in choosing Vanessa Brown State Farm."
We responded:
"Thank you so much Tammy for the kind words! We really appreciate it! It is truly our pleasure to help you with your insurance! "
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Marlene Sumner

October 3, 2023

5  out of  5
rating by Marlene Sumner
"Great service and premiums for vehicles and houses. I have been a customer for many years. Great customer service experience especially with Jamie. Highly recommend Vanessa Brown State Farm for all your insurance services."
We responded:
"Thank you Marlene! We love protecting your family through your Auto Insurance & Home Insurance! You are a joy! "