Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Brendan House

Brendan House

August 28, 2025

5  out of  5
rating by Brendan House
"Jamie was absolutely amazing getting both me and my wife life insurance for an incredibly low price, very nice lady that will get to know you on a personal level and not just a client. 10/10 would recommend time and time again"
We responded:
"Thank you Brendan! I'm so glad we could help protect your family with Life Insurance!"
Profile photo of Wes Boyd

Wes Boyd

August 25, 2025

5  out of  5
rating by Wes Boyd
"Vanessa and her team are great!"
We responded:
"Thank you so much Wes! We appreciate your business!"
Profile photo of Billie Barner

Billie Barner

August 25, 2025

5  out of  5
rating by Billie Barner
"Vanessa Brown State Farm Insurance is so easy to work with and talk to regarding issues large or small. They are ALWAYS available with solutions, knowledge and years of experience and friendly too. I wouldn't trust anyone else!"
We responded:
"Thank you So Much Billie! We really appreciate you!"
Profile photo of Francesca

Francesca

August 15, 2025

5  out of  5
rating by Francesca
"Vanessas office is so helpful! Spoke with Ashlea about updating some things and she kept me informed about any changes I can look forward to! This staff keeps me in the “know” about my insurable interests! Thank you Vanessa Brown!!!"
We responded:
"Wonderful! Thank you so much Francesca for your feedback! It is our pleasure to take care of your insurance needs!"
Profile photo of Sally Lacey

Sally Lacey

August 8, 2025

5  out of  5
rating by Sally Lacey
"We are so satisfied with Vanessa and her State Farm crew! Everyone is professional, knowledgeable, and friendly 🙂"
We responded:
"Thank you so much Sally! It is truly our pleasure! "
Profile photo of Shonda Nutgrass

Shonda Nutgrass

July 28, 2025

5  out of  5
rating by Shonda Nutgrass
"Kylie is a 10/10. Made switching my car insurance easy and simple. Kylie spoke to me in a kind and engaging way. She is so sweet and I hope she continues to receive recognition for her hard work. Kylie answered all my questions and even sent a follow up email asking how everything was."
We responded:
"Great! That is the Good Neighbor way! Thank you for choosing us Shonda!"
Profile photo of Amanda Butler

Amanda Butler

July 25, 2025

5  out of  5
rating by Amanda Butler
"Kylie has been an amazing help during the claim process. She went above and beyond what was asked. Always sweet and pleasant to speak with. Definitely recommend."
We responded:
"Thank you Amanda! It is our pleasure to help! Thank you for choosing us!"
Profile photo of Claudia Garcia

Claudia Garcia

July 23, 2025

5  out of  5
rating by Claudia Garcia
"Vanessa Brown and her team are fantastic to work with! They definitely have your best interest at heart, very knowledgeable and attentive. A special shoutout for Kylie C. who helped me from beginning to end! She has been great, communication between myself and the other insurance was seamless. I appreciate all efforts from this office. Highly recommend this office :)"
We responded:
"Thank you so much Claudia! We are so grateful that you chose us to be your insurance agency! We appreciate you too!"
Profile photo of Sherrie Holman

Sherrie Holman

July 13, 2025

5  out of  5
rating by Sherrie Holman
"Vanessa Brown is always available to help. Seriously, I don't think the woman takes time off. Thanks again for what you guys do! Thank you, Kylie, for your attention to detail."
We responded:
"How sweet Sherrie!! We really appreciate the sweet endorsement! It's been our pleasure helping you for the last 20 years!"
Profile photo of Tony Angelelli

Tony Angelelli

July 11, 2025

5  out of  5
rating by Tony Angelelli
"Vanessa, Kylie, and the rest of the staff are always responsive when I have issues or questions. They give me answers that I can understand. I know that I can trust them."
We responded:
"Thank you Tony! We love taking care of you & Joy! We appreciate you choosing us for the last 20 years! "
Profile photo of Mayra Castro

Mayra Castro

June 27, 2025

5  out of  5
rating by Mayra Castro
"I had a great experience working with Kylie Carico. She helped me with adding my teenager to our auto insurance and also assisted with switching our homeowners policy. Kylie was incredibly thorough. Our email chain was extensive, and she made sure to walk me through every step with patience and clarity. She answered all of my questions, made sure I understood my options, and found us great coverage. I truly appreciated her professionalism, responsiveness, and attention to detail. If you’re looking for someone who genuinely cares and takes the time to get things right, I highly recommend reaching out to Kylie!"
We responded:
"Wonderful! Thank you so much Mayra! It is our pleasure to take great care of you! "
Profile photo of Dennis Kikuno

Dennis Kikuno

June 26, 2025

5  out of  5
rating by Dennis Kikuno
"We just transferred insurance to TN and this office is amazing. We worked with Kylie and she was so helpful and welcoming. All of our needs were met and she was so patient as this process took multiple calls. We even heard directly from the broker, Vanessa, and she too was so helpful and welcoming. This is the agency to use in Knoxville!!"
We responded:
"Dennis thank you so much for your kind words! It is truly our pleasure to be the "Good Neighbor"! We really appreciate your choice to come to our office!"
Profile photo of John James

John James

June 23, 2025

5  out of  5
rating by John James
"Vanessa and her team are just fantastic. While shopping for a new agent we contacted Vanessa’s office and the response and efficiency the office provided was just amazing. You can tell Vanessa values building a personal relationship with the people she helps. I feel better knowing if something happens I can call Vanessa or someone in her office and I will get a live person. My wife and I left our meeting with Vanessa knowing our insurance needs and family atr covered. If we can ever recommend Vanessa and her team to potential new clients we certainly will."
We responded:
"Thank you so much John! We're so glad you chose our office to take care of your family! Call us anytime!"
Profile photo of Charlene K

Charlene K

June 11, 2025

5  out of  5
rating by Charlene K
"Hi, I went into State Farm looking for help regarding some mail I received. The help I received was tremendous a young lady by the name of Kylie helped me out of the Farragut location. Kylie went above and be young to help me get the situation resolved. She was calling other agents from out of town and talking to them. Some calls were the automated where you have to say a number or tap it on your phone. We all have been in that situation like Kylie. You are one of a kind she never rushed me out of the office or brushed me off saying you can call when you get home. Kylie you are outstanding at your job what a beautiful person you are. Keep doing what you are doing going above your job to help others you are EXCELLENT, Magnificent, Superb you are world class Kylie. We need more of Kylies in the world. Kylie your clients should be delighted to have you as their broker you are sunny and joyful to be around. I was overjoyed with your help Kylie you are the best. I got to speak to a few of the other workers in the building all of whom were very nice and friendly. thank You, Kylie, for your exquisite work and beautiful personality. Like the phrase say: LIKE A GOOD NEIGHBOR KYLIE IS THERE. There are five stars but Kylie you deserve many, many more. Thank You again for your help."
We responded:
"How wonderful for you to take the time to write that review. I completely agree with you! Kylie is a wonderful person & definitely an asset to our team! Thank you again!"
Profile photo of Chase Richardson

Chase Richardson

June 2, 2025

5  out of  5
rating by Chase Richardson
"Nice patient just all around great people"
We responded:
"Thank you so much Chase! We really appreciate you!"
Profile photo of Hubert Arrowsmith

Hubert Arrowsmith

April 24, 2025

5  out of  5
rating by Hubert Arrowsmith
"I have been a customer for 25 years and appreciate the good service provided by the office."
We responded:
"Thank you so much Bud - we appreciate you!"
Profile photo of John Hahnl

John Hahnl

April 17, 2025

5  out of  5
rating by John Hahnl
"In my 60+ years, these are the most helpful people I have ever done buisness with. Not only did they save me money, they help with every detail. One word. SMOOTH ! Thank You very Much!"
We responded:
"Thank you so much John! We are so glad you’ve joined our State Farm family!"
Profile photo of Jeff Smith

Jeff Smith

April 10, 2025

5  out of  5
rating by Jeff Smith
"I was in a real bind because another major carrier did not deliver. Vanessa, Kylie and Cindy were amazing!!!!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us! Your satisfaction is our top priority! We look forward to taking care of your insurance needs!"
Profile photo of Tom Kirby

Tom Kirby

April 8, 2025

5  out of  5
rating by Tom Kirby
"Excellent"
We responded:
"Thank you Tom!! It's our pleasure serving you!"
Profile photo of Keith Kors

Keith Kors

March 13, 2025

5  out of  5
rating by Keith Kors
"Vanessa is friendly and knowledgeable. I’ve used them for my business and person insurance for years with no trouble whatsoever. Highly recommend. 10 of 10 for sure!"
We responded:
"Thank you Keith! We are so glad to have you in our Knoxville State Farm Family! We appreciate you! "
Profile photo of Denise A. Feder

Denise A. Feder

February 5, 2025

5  out of  5
rating by Denise A. Feder
"I have had several conversations with the office. They have been very helpful, courteous and professional. I would highly recommend this agency!!"
We responded:
"Thank you so much Denise! It is our pleasure to help!"
Profile photo of Cristal Clark

Cristal Clark

January 22, 2025

5  out of  5
rating by Cristal Clark
"Vanessa, Jamie, Kylie, and the staff are fantastic State Farm agents and truly go the extra mile to deliver amazing service. They tirelessly advocated for me when corporate tried to deny payment on a home owners claim but they got that claim paid out, in full, during the holiday period. If you are looking for an agent that aggressively works on your behalf, go talk to Vanessa and her team today!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to take great care of you!"
Profile photo of Ron Ellis

Ron Ellis

November 25, 2024

5  out of  5
rating by Ron Ellis
"Very helpful and knowledgeable!"
We responded:
"Thank you so much Ron! It is our pleasure!"
Profile photo of Joe Cherry

Joe Cherry

November 14, 2024

5  out of  5
rating by Joe Cherry
"I have been doing business with Vanessa Brown and her State Farm Insurance agency for 20 years. She and her team are always friendly and responsive to my needs and request. If you’re looking for a great agent I would highly recommend them!"
We responded:
"Joe we are honored by your positive feedback! We look forward to continuing to provide you with great service & taking care of your family! If there is anything else we can do for your insurance needs, just let us know! "
Profile photo of Tyler Keith

Tyler Keith

November 8, 2024

5  out of  5
rating by Tyler Keith
"Very helpful on informing you for your policies."
We responded:
"Thank you Tyler! We love helping people understand their insurance!"